Mistakes have been made

What do we do when a mistake has been made?  Do we talk about our intentions?  Do we apologize?  Do we say “I’m sorry”?

It is important how we talk about our mistakes.  It is important that we frame our conversation in a way that the wronged person has every chance to be heard.  One of the things that is most difficult to say is “I made a mistake”.  It is hard to be accountable.  The quest for accountability, however, is freeing for both parties.

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